Helping. It's our calling. 

Synonymous with customer service excellence (and setting the pace by using technology like Tablet PCs), Arthur McKay Facilities Management operates a 24/7/365 Helpdesk to provide outstanding emergency and reactive maintenance for clients.

This FM Helpdesk is staffed by trained and dedicated professionals who first listen intently then respond instantly. Only organised people with an ability to multitask are ever recruited to our Helpdesk. The co-ordinated solutions they offer will be based on extensive experience. They deal with an average of 60 calls per day answering within 3 rings and responding within a minimum of 30 minutes and a maximum of 2 hours. This prevents your valuable time being wasted.

Whether it’s sending the appropriate multi-skilled engineer, plumber or fabric technician, we have considerable and diverse mobile resources across the UK to ensure effective results. All communication is linked to our CAFM software system to manage all of your assets. And once we upload details of your property portfolio, we can even route calls to act as your personalised service. All work is chased to completion and the audit trail recorded.

Why not call us today?

Arthur McKay wins Erskine recognition award

Tuesday, August 30, 2016

Arthur McKay is proud to have been presented with a medal of recognition from Erskine as a thank you for our continued support for the charity. 

Helpdesk Services

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Arthur McKay wins Erskine recognition award

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